Last updated: April 02, 2024
This Cancellation Policy (Policy) is a legal agreement between you (User or you) and engaze.ai (Company, we, us, or our) governing your use of the services provided by engaze.ai under the domain https://engaze.ai, https://app.engaze.ai, https://orders.engaze.ai (Service).
By accessing or using the Service, you agree to be bound by the terms of this Policy. If you do not agree with these terms, please do not use the Service.
1.1 Service: Refers to the engaze.ai platform provided under the domain https://engaze.ai.
1.2 Company: Refers to engaze.ai, the provider of the Service.
1.3 User: Refers to the individual or entity using the Service.
2. Cancellation Eligibility
Users can request a cancellation of service of their monthly bill within 14 days of the payment date. To be eligible for a cancellation, users must contact us by email at hello@engaze.ai within the specified 14-day period.
3. Cancellation Process
Once a cancellation request is received, engaze.ai will verify the request and process it within 14 working days after the request has been reported. The cancellation will be issued to the original payment method used for the transaction.
4. Contact Us
If you have any questions about our Cancellation Policy, please contact us by email at hello@engaze.ai.
This Cancellation Policy is subject to change without notice, and any changes will be effective upon posting the updated Policy on the engaze.ai website.